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Spa on the Avenue Policies
Appointments
Salon and spa services are available by
appointment 7 days a week. A credit card or gift card is
required to schedule all services. We recommend
scheduling your appointments ahead of time to reserve
your preferred time. Walk-ins are always welcome, as we
sometimes do have last minute openings. If the day and
time you request is not available, we will be happy to
add you to our cancellation list and contact you with
any openings.
Cancellations
We request 24 hours cancellation notice for
guests scheduled for a single service and 48 hours
notice for guests scheduled for two or more services.
Groups are requested to cancel at least 72 hours before
their scheduled date. If less notice than this is given,
50% of the service price will be charged to your credit
card, or deducted from your gift card. If you do not
show up for your appointment, 100% of the service price
will be charged to your credit card or deducted from
your gift card.
Late Arrivals
If you arrive late for your service, we will
make every effort to accommodate your full service. If
other appointments are scheduled immediately after
yours, your service will be shortened and you will
remain responsible for the full service price.
Guest Satisfaction
We want every guest’s experience with us to
be positively wonderful. If for any reason you are not
pleased with your service or experience, please let us
know. We will be happy to redo the service to your
satisfaction within 7 days of the original service.
Please be aware that some hair and spa services can be
damaged or the effects negated without the proper home
care. Your stylist or therapist will explain any
specific instructions and recommend professional
products to support and enhance the treatment you
received. If you have not followed these
recommendations, we will not be responsible for the
maintenance of your service. Products may be exchanged
for other merchandise within 7 days of the original
purchase with a valid receipt. No refunds will be given
on services, products or gift cards.
Gift Cards
Gift cards are available for any dollar amount 7 days a week in person or over
the Web Site. Gift cards may be redeemed for products
or services. Gift cards cannot be used for tips unless a
tip is specifically added to the card at the time of
purchase. All of our gift cards expire two years after
the date of purchase. We are not responsible for lost or
stolen gift cards. Gift cards are not returnable and
cannot be redeemed for cash.
Returned checks
A fee of $25 will be charged each time a
check returns to our bank.
Children
The minimum age requirement to receive spa
services is 12 years of age. Children under 12 are not
permitted in the spa lounge or treatment rooms. For
their own safety, children under 12 must be supervised
by an adult not receiving services at all times. Please
arrange for child care before your visit.
Cell Phones & Pagers
To respect the wishes of all of our guests,
we request that all cell phones and pagers are on
vibrate or silent during your visit. If you are
expecting an important telephone call, please speak in a
quiet voice as to not disturb our other guests. Cell
phone use is not permitted in the spa.
Tuscan Room
Please arrive one hour before your spa services for ample time to fill out appropriate paper work, change into your spa robe and slippers and enjoy our Tuscan Room. We ask you please exit the Tuscan Room after your spa services so the next guests due to arrive may have the opportunity to use the Tuscan Room and lockers without over crowding. Your locker must be empty and key turned in before going to the nail and hair department.
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