Please arrive 15 minutes early. This gives you a few minutes to check in at the reception desk, change into a robe, use the restroom, and fill out the appropriate questionnaire according to what services you are receiving.
What To Wear
Cozy robes and slippers are provided for our guests receiving spa services. Most massage and body treatments are enjoyed without clothing, although undergarments may be worn if preferred. During body treatments, you may choose to either wear an old bathing suit (some treatments will stain fabric), disposable panties which are provided, or no clothing. Male guests receiving body treatments are requested to wear an old swimsuit. Most importantly, wear what is comfortable for you. Our licensed therapists are trained to drape you discreetly and to protect your privacy at all times. We are not responsible for any lost, stolen, or damaged personal property or clothing. Please leave all valuables at home or in our locked lockers.
We recommend that you leave valuable jewelry at home. If you do remove your jewelry during your visit with us, you may either lock it in your locker or keep it with you in your purse during treatments. We are not responsible for lost or stolen personal items.
Our Tranquility Lounge is a place to relax and unwind before and after your spa treatments. We encourage you to take a few moments after your treatments in the Tranquility Lounge to enjoy the experience, have a cup of herbal tea and allow yourself to awaken gently. To preserve this peaceful atmosphere for all of our guests, we ask that you speak softly and refrain from using cell phones while in the spa.
After Your Service
To receive the full benefit from your spa visit, allow yourself 15 to 30 minutes after your spa treatment to relax and gently awaken. Feel free to enjoy a cup of herbal tea in our Tranquility Lounge or leisurely walk around The Avenue at White Marsh. Our everyday lives are so hectic and busy that you may be surprised how relaxed you are after your treatment. Certain services, such as the Soothing Hot Stone Massage, Shirodhara and Raindrop Therapy, REQUIRE some quiet time afterward to “come back to reality.” We recommend not driving immediately after receiving these services!
Gratuities are left to the discretion of our guests. Gratuities are not included in the price of our services nor are they included in any of our gift cards unless specifically noted. A 20% gratuity is customary.
Our spas are created to be an oasis of peace and tranquility for adults. The minimum age requirement to receive spa services is 12 years of age. We love children and we don’t like to see them refrained from their natural movements and freedom of expression and exploring. However, our spa environment is not an appropriate place for children. We ask that they are properly attended to elsewhere while you visit the spa
Cell Phones & Pagers
To respect the wishes of all of our clients, we request that all cell phones and pagers are turned off during your visit. Cell phone use is not permitted in the spa.