Policies

Appointments

Salon and spa services are available by appointment 7 days a week. A credit card or gift card is required to schedule all services. We recommend scheduling your appointments ahead of time to reserve your preferred time. Walk-ins are always welcome, as we sometimes do have last minute openings. If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.

Cancellations

We request 24 hours cancellation notice for guests scheduled for a single service and 48 hours notice for guests scheduled for two or more services. Groups are requested to cancel at least 72 hours before their scheduled date. If less notice than this is given, 50% of the service price will be charged to your credit card, or deducted from your gift card. If you do not show up for your appointment, 100% of the service price will be charged to your credit card or deducted from your gift card.

Late Arrivals

If you arrive late for your service, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.

Guest Satisfaction

We want every guest’s experience with us to be positively wonderful. If for any reason you are not pleased with your service or experience, please let us know. We will be happy to redo the service to your satisfaction within 7 days of the original service. Please be aware that some hair and spa services can be damaged or the effects negated without the proper home care. Your stylist or therapist will explain any specific instructions and recommend professional products to support and enhance the treatment you received. If you have not followed these recommendations, we will not be responsible for the maintenance of your service.

Product Return Policy

Products may be exchanged for other merchandise within 7 days of the original purchase with a valid receipt. No refunds will be given on services, products or gift cards. We are not responsible for any lost, stolen, or damaged personal property or clothing.

Gift Cards

Gift cards are available for any dollar amount 7 days a week in person or through our website. Gift cards may be redeemed for products or services. Gift cards cannot be used for tips unless a tip is specifically added to the card at the time of purchase. All of our gift cards expire four years after the date of purchase. We are not responsible for lost or stolen gift cards. Gift cards are not returnable and cannot be redeemed for cash.

Returned Checks

A fee of $25 will be charged each time a check returns to our bank.

Children

The minimum age requirement to receive spa services is 12 years of age. Children under 12 are not permitted in the spa lounge or treatment rooms. For their own safety, children under 12 must be supervised by an adult not receiving services at all times. Please arrange for child care before your visit.

Cell Phones & Pagers

To respect the wishes of all of our guests, we request that all cell phones and pagers are on vibrate or silent during your visit. If you are expecting an important telephone call, please speak in a quiet voice as to not disturb our other guests. Cell phone use is not permitted in the spa.

Health Concerns

Please let us know when you schedule your appointment if you are pregnant, have allergies, have recently been injured or have health concerns so we can advise you of the best choice of spa treatments. When you arrive at the spa, you will be asked to fill out a health questionnaire. This will allow us to customize your treatment and make sure all methods used support your health and never cause harm. Treatments with heat are not advisable for pregnant women or guests with heart conditions or high blood pressure. Body treatments are not advisable for pregnant women or guests who have difficulty lying flat or turning over on the treatment table. If you have a cold or flu, we recommend you reschedule your spa treatments since massage of any kind, including massage in our body treatments and facials, increases circulation and the release of toxins. This combined with an immune system that is already overtaxed could increase negative symptoms.

Alcohol & Recreational Drugs

Guests who have consumed alcohol or recreational drugs are not permitted to receive services. Massage or body work of any kind increases circulation and speeds the delivery of these substances throughout your system. Please be aware that consuming any of these substances within 24 hours after a massage can also have adverse effects.

Circle Rewards Guest Loyalty Program

Salon by Debbie Spa is proud to offer the Circle Rewards Guest Loyalty program to our valued clientele. This allows you to enroll and accrue points of which can be redeemed towards the purchase of certain retail products at any Salon by Debbie Spa location. Please click here to download the terms and conditions.