Appointments
Salon and spa services are available by appointment 7 days a week. A credit card or gift card is required to schedule all services. We recommend scheduling your appointments ahead of time to reserve your preferred time. Walk-ins are always welcome, as we sometimes do have last minute openings. If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.
Cancellations
We request 24 hours cancellation notice for guests scheduled for a single service and 48 hours notice for guests scheduled for two or more services. Groups are requested to cancel at least 72 hours before their scheduled date. If less notice than this is given, 50% of the service price will be charged to your credit card, or deducted from your gift card. If you do not show up for your appointment, 100% of the service price will be charged to your credit card or deducted from your gift card.
Late Arrivals
If you arrive late for your service, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.
Guest Satisfaction
We want every guest’s experience with us to be positively wonderful. If for any reason you are not pleased with your service or experience, please let us know. We do not offer cash refunds for any rendered service, but we will be happy to redo the service to your satisfaction within 7 days of the original service. Please be aware that some hair and spa services can be damaged or the effects negated without the proper home care. Your stylist or therapist will explain any specific instructions and recommend professional products to support and enhance the treatment you received. If you have not followed these recommendations, we will not be responsible for the maintenance of your service.
Gratuities
Tippy, the one-stop digital platform is here to make the tipping process smooth sailing. Nowadays, the number of people who carry cash is few and far between. Simply put, just a touch of a button at the end of your checkout experience will send your tip directly to your service provider's bank account and notify them immediately of your gratuity. You’ll be able to choose from various tip amounts in dollars or by percentages!
Spa on The Avenue has implemented Tippy as its main form of delivering tips to our service providers. We will no longer be charging over on credit or debit cards to receive cash back for gratuities. In addition to using the Tippy app, you are still welcome to bring cash and tip in the traditional way. There is a small convenience fee of 2.75% + .50 on the TIP amount itself.
Product Return Policy
Products may be exchanged for other merchandise within 30 days of the original purchase with a valid receipt. No refunds will be given on services, products or gift cards. We are not responsible for any lost, stolen, or damaged personal property or clothing.
Gift Cards
Gift cards are available for any dollar amount 7 days a week in person or through our website. Gift cards may be redeemed for products or services. Gift cards cannot be utilized for gratuity or redeemed for cash. All of our gift cards expire four years after the date of purchase. We are not responsible for lost or stolen gift cards. Gift cards are not returnable and cannot be redeemed for cash. Open House Gift cards may only be redeemed towards full-menu priced services and products.
Children
The minimum age requirement to receive spa services is 16 years of age. Children under 16 are not permitted in the spa lounge or treatment rooms. For their own safety, children under 16 must be supervised by an adult not receiving services at all times. Please arrange for child care before your visit.
Cell Phones
To respect the wishes of all of our guests, we request that all cell phones are on vibrate or silent during your visit. If you are expecting an important telephone call, please speak in a quiet voice as to not disturb our other guests. Cell phone use is not permitted in the spa.
Health Concerns
Please let us know when you schedule your appointment if you are pregnant, have allergies, have recently been injured or have health concerns so we can advise you of the best choice of spa treatments. Expectant mothers in their first trimester may not receive any massages. We discourage expectant mothers from receiving body treatments due to slippery surfaces in our body treatment rooms. When you arrive at the spa, you will be asked to fill out a health questionnaire. This will allow us to customize your treatment and make sure all methods used support your health and never cause harm. Treatments with heat are not advisable for pregnant women or guests with heart conditions or high blood pressure. Body treatments are not advisable for pregnant women or guests who have difficulty lying flat or turning over on the treatment table. If you have a cold or flu, we recommend you reschedule your spa treatments since massage of any kind, including massage in our body treatments and facials, increases circulation and the release of toxins. This combined with an immune system that is already overtaxed could increase negative symptoms.
Alcohol & Recreational Drugs
Guests who have consumed alcohol or recreational drugs are not permitted to receive services. Massage or body work of any kind increases circulation and speeds the delivery of these substances throughout your system. Please be aware that consuming any of these substances within 24 hours after a massage can also have adverse effects.
Pet & Service Animal Policy
As much as we love our furry companions, the salon environment is not a place for pets. In addition to being against Maryland State Board policies, we also have to consider our guests who may be allergic or those who have a legitimate fear of animals.
The Maryland State Board of Cosmetology has specific rules and regulations that “no animals or pets shall be allowed in a salon, with the exception of fish in a closed aquarium, or trained animals to assist hearing impaired, visually impaired or the physically disabled.”
Guide dogs, Hearing Alert dogs, Medical Assist dogs, Mobility dogs, Psychiatric Service dogs, and Seizure Alert dogs are welcome for all guests requiring such accommodation. Emotional Support Animals (ESA) are NOT regarded as a working service dog and are therefore not eligible for entry into the salon.
The ADA allows for the service animal’s owner to be financially responsible for any damage caused to the salon by the animal. The service animal may be removed from the salon if it poses a direct threat of health & safety, is not housebroken, or is unable/unwilling to be controlled. Under the ADA, if it is not apparent what your service animal does, we reserve the right to ask what tasks your service animal performs.